PRIVACY & COOKIES

1. Introduction

Guarantor Trust ("we", "us", or "our") is a rent guarantee service. Trustee services are provided by The Trust Shop Limited. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. What Data We Collect

We may collect and process the following personal data:

• Name — provided via our contact form
• Email address — provided via our contact form
• Phone number — optionally provided via our contact form
• Role — whether you are a tenant, landlord, or letting agent, as indicated on our contact form
• Message content — the details of your enquiry

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services
• To provide trustee and rent guarantee services where you engage us
• To communicate with you about your trust arrangement, if applicable
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — when you submit our contact form, you consent to us processing your data to respond to your enquiry
• Legitimate interest — we have a legitimate interest in processing your data to operate our business, respond to enquiries, and provide our trust and guarantee services
• Contractual necessity — where processing is necessary for the performance of a trust arrangement or guarantee service

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

• Contact form enquiries — retained for up to 12 months after your last communication with us, unless a service relationship is established
• Client data — retained for the duration of our service relationship and for a period of 6 years afterwards, in line with legal and regulatory requirements

After these periods, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can request that we correct any inaccurate or incomplete data
• Right to erasure — you can request that we delete your personal data, subject to legal obligations
• Right to restrict processing — you can request that we limit how we use your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses minimal cookies. We do not use advertising or tracking cookies.

• Essential cookies — we may use session cookies that are strictly necessary for the operation of our website (for example, to maintain a session when submitting a form). These cookies are temporary and are deleted when you close your browser.

We do not use any third-party analytics, advertising, or social media tracking cookies.

8. Contact the Data Controller

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

We encourage you to review this page periodically to stay informed about how we protect your data.