PRIVACY & DATA PROTECTION

How we collect, use, and protect your personal data.

Privacy Notice

This notice explains how The Trust Shop Limited (trading as GUARANTOR TRUST) collects and uses personal data.

We aim to keep this simple and transparent.

Who We Are

The Trust Shop Limited is the data controller for the purposes of UK data protection law.

Email: [email protected]

What Data We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Message content submitted via our contact form
  • Whether you are a tenant, landlord, or letting agent

We do not collect payment details or operate user accounts through this website.

How We Collect Data

We collect personal data when you:

  • Submit an enquiry through our website contact form
  • Contact us directly by email

How We Use Your Data

We use your data to:

  • Respond to enquiries
  • Assess whether our service is suitable
  • Communicate with you about potential or ongoing services
  • Set up and administer trust arrangements (where applicable)

Lawful Basis

We rely on the following lawful bases:

  • Legitimate interests — to respond to enquiries and operate our business
  • Contract — where processing is necessary to provide our services
  • Consent — where you ask us to share information with third parties or provide information for that purpose

Data Sharing

We do not sell your data.

We may share your data:

  • With landlords or letting agents, where this is necessary for the service and you have requested or would reasonably expect this as part of your enquiry
  • With our email service provider

We do not otherwise share personal data with third parties unless required by law.

International Data Storage

Personal data is stored on a secure, dedicated server operated by The Trust Shop Limited and hosted in the Philippines.

This means your data may be transferred outside the UK.

We take reasonable steps, including contractual safeguards where appropriate, to ensure personal data is protected in accordance with UK data protection law.

Data Retention

We retain personal data:

  • For the duration of any trust arrangement, and
  • For a reasonable period afterwards where required for legal, regulatory, or administrative purposes

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request transfer of your data

To exercise your rights, contact:
[email protected]

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Updates

We may update this notice from time to time. The latest version will always be available on our website.

Cookies

We will update this section once cookie usage on the website has been confirmed.